FLOWFAQs & Support
Find answers to common questions about our brand, shipping, and WhatsApp orders.
Q.How does the ordering process work?
We operate a WhatsApp-only ordering system. When you find an item you like on our catalog, select your size and color and click "Order on WhatsApp". This will open a conversation with our team with your order request pre-filled. We will confirm your details, inspect stock levels, and issue your order invoice directly in chat.
Q.Why don't you have a standard shopping cart or checkout?
To guarantee the perfect fit and personal service. Streetwear fits vary and we prefer chatting with our customers to double check measurements (height/weight) before shipping items out. It eliminates wrong-size shipping errors and supports custom assistance.
Q.What payment methods do you support?
We support Cash on Delivery (COD) across Egypt. You pay only after inspecting the product upon arrival. For refunds or returns, we transfer funds back via Vodafone Cash, InstaPay, or bank transfers.
Q.What is the shipping cost and delivery duration?
We ship to all governorates in Egypt. Delivery typically takes 2 to 4 business days. Standard shipping rates vary by governorate: Cairo & Giza (60 EGP), Alexandria (75 EGP), and Other Governorates (90 EGP).
Q.What is your return and exchange policy?
We offer a 14-day return and exchange policy starting from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Just message us on WhatsApp with your Order ID, and we will send a courier to collect the exchange or return.
Q.Where are your clothes manufactured?
All our products are proudly designed and manufactured in Egypt. We source premium heavyweight Egyptian cotton and use high-grade embroidery machines to deliver high-end international streetwear standards locally.
Have Another Question?
Our team is active daily on WhatsApp to help you with sizes, orders, and tracking.